Our Commitment to You
Our customers are our top priority! We guarantee all our products and are committed to your satisfaction. If our products do not fulfil your expectations, we would like to be the first to know, please get in touch with us as soon as possible. If you have any questions or concerns, we’re here to help.
We are committed to supplying quality products and service. It is important to us that your shopping experience is a success and that your product fulfills your needs.
Returns and Refunds: If the product is faulty or significantly different to that described, we are happy to provide you with a refund or exchange. We will consider all other refunds or returns on a case-by-case basis. Please contact us as soon as possible with the details of your purchase and a photo of the product. Any queries or concerns will be prioritised and we will respond to you within 2 business days.
We realise that you have a choice of suppliers, and we appreciate every time you choose to deal with Kent Saddlery.
Your order is our priority
Our dispatch team is ready and waiting to dispatch your order directly from our Queensland workshop. We process orders daily and ship the order as soon as the products are ready. We can often dispatch orders in the next mail, and aim to complete all orders within three to five business days of the date of the order (when products need to be made in our Workshop for you, ordered in from a supplier, and/or when laser printing has been selected). If your order cannot be dispatched within this timeframe, we’ll be in touch to let you know.
If you are hoping to have your order (or part of your order) by a certain date, do let us know, and we will do our best to get your order to you by the requested date.
Tracking your order
Once your order has left our workshop, you will receive an email from Australia Post with tracking details. You can then track your order via Australia Post’s website or mobile app. You can get expected delivery dates, localised service updates and stay notified of any changes to your delivery.
For Australian orders, for the majority of products we offer Standard Post for a flat rate of $10, or Express Post for a flat rate of $25. There are some exceptions as outlined below.
The following products do not have an Express Post option at the checkout, as due to their larger size the costs are prohibitive. Enquiries regarding costs for Express Post of these bulky items can be made by Contacting Us >
Hat, Akubra, Avalon
Hat, Akubra, Cattleman
Hat, Akubra, Coolabah, Bran
Hat, Akubra, Riverina, Bran
Hat, Akubra, Riverina, Loden
Hat, Akubra, Riverina, Sand
Hat, Akubra, Rough Rider, Black
Hat, Akubra, Rough Rider, Light Sand
Hat, Akubra, Snowy River,Santone Fawn
Hat, Akubra, Traveller, Bran
Hat, Akubra, Traveller, Regency Fawn
Hat, Akubra, Woomera, Sand
Hat, Statesman, Great Divide Kids, Black
Hat, Statesman, Great Divide Kids, Fawn
Hat, Sunbody, Alex
Hat, Sunbody, Reata 3
Helmet Protective, White
Vest Protection, 1200 Series
Vest Protection, Competitor
Due to their bulky size, the following products have a flat rate of $50 per item. For these products you can only select Standard Post during checkout.
Carrier and Cradle, Fire Wood, Canvas and Steel
Cradle, Fire Wood, Steel
Child / Youth Saddle
Double Swag with Coloured Ground Sheet
Helmet Protective, White
Leather Side, A Grade
Single Swag with Coloured Ground Sheet
Saddle Pad, Kent Saddlery, Contoured Felt with Leather Trim
Saddle Pad, Kent Saddlery, Square Felt with Chambers and Leather Trim, 3/4″
Saddle Pad, Kent Saddlery, Square Felt with Leather Trim, 3/4″
Saddle Pad, Koda Felt with Leather Chambers
Saddle Pad, Koda Felt, White
Saddle Pad, Pro Choice, Contoured Work Pad
Saddle Pad, Supa-Cool Neoprene
Saddle Pad, Synthetic Wool
Professional’s Choice HD Western Air-Ride Saddle Pad, Wool
Professional’s Choice SMX Air Ride – Barrel Pad
Station Special Saddle
Wade Slickfork Saddle
Western Drafter Saddle
Express Post Recommended
Tracking your Order
One-off Custom Products
Kent Saddlery is not in a position to make ‘one off’ custom products. Other leather craftsmen may be able to meet individual needs/requests for custom made ‘one off’ products and we suggest asking in Facebook groups such as one of the following:
Make your payment directly into our bank account. Please use your Order ID as the payment reference. Once your payment has cleared in our account we will process your order. Any questions please don’t hesitate to get in touch with us.
Account Name: Kent Saddlery
BSB Number: 484799
Account Number: 054756401
Please send your cheque to: Kent Saddlery, PO Box 910, Stanthorpe, Qld, Australia, 4380
Once we have received your cheque and the funds have cleared in our account we will process your order. Any questions please don’t hesitate to get in touch with us.
Zip - Buy now, pay later with Zip.
Zip allows you to spread the costs of your purchases over time. You’ll pay nothing upfront. And repay weekly, fortnightly or monthly on a schedule that suits you. Learn more >
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Kent Saddlery is the author and copyright owner of all material included in the Kent Saddlery website (www.kentsaddlery.com.au and www.kentsaddlery.com).
Kent Saddlery authorises users to download and/or print any photos or information from the Kent Saddlery website for personal use. The material in the Kent Saddlery website cannot be downloaded or reproduced for any other purpose without the prior permission of the author and copyright owner.