Satisfaction Guarantee

Our Commitment to You

 Our customers are our top priority and we are committed to your satisfaction! If you have any questions or concerns we’re here to help.

We guarantee all our products and are committed to your satisfaction! Our customers are our most important asset, and if our products do not fulfil your expectations, we would like to be the first to know, so get in touch with us as soon as possible.

We realise that you have a choice of suppliers, and we appreciate every time you choose to deal with Kent Saddlery.

Customer Care 1

Orders

You can order by phone, fax, mail, email or online.
See Contact Details >

Your order is our priority

Our dispatch team is ready and waiting to dispatch your order directly from our Queensland workshop. 

Australian Orders

For Australian orders, for the majority of products we offer Standard Post for a flat rate of $10, or Express Post for a flat rate of $25. There are some exceptions as outlined below.

The following products do not have an Express Post option at the checkout, as due to their larger size the costs are prohibitive. Enquiries regarding costs for Express Post of these bulky items can be made by Contacting Us >

Carrier and Cradle, Fire Wood, Canvas and Steel
Cradle, Fire Wood, Steel
Hat, Akubra, Avalon
Hat, Akubra, Cattleman
Hat, Akubra, Coolabah, Bran
Hat, Akubra, Riverina, Bran
Hat, Akubra, Riverina, Loden
Hat, Akubra, Riverina, Sand
Hat, Akubra, Rough Rider, Black
Hat, Akubra, Rough Rider, Light Sand
Hat, Akubra, Snowy River,Santone Fawn
Hat, Akubra, Traveller, Bran
Hat, Akubra, Traveller, Regency Fawn
Hat, Akubra, Woomera, Sand
Hat, Statesman, Great Divide Kids, Black
Hat, Statesman, Great Divide Kids, Fawn
Hat, Sunbody, Alex
Hat, Sunbody, Reata 3
Helmet Protective, White
Professional’s Choice HD Western Air-Ride Saddle Pad, Wool
Professional’s Choice SMX Air Ride – Barrel Pad
Saddle Pad, Kent Saddlery, Contoured Felt with Leather Trim
Saddle Pad, Kent Saddlery, Square Felt with Chambers and Leather Trim, 3/4″
Saddle Pad, Kent Saddlery, Square Felt with Leather Trim, 3/4″
Saddle Pad, Koda Felt with Leather Chambers
Saddle Pad, Koda Felt, White
Saddle Pad, Pro Choice, Contoured Work Pad
Saddle Pad, Supa-Cool Neoprene
Saddle Pad, Synthetic Wool
Vest Protection, 1200 Series
Vest Protection, Competitor

Due to their bulky size, the following products have a flat rate of $50 per item. For these products you can only select Standard Post during checkout.

Campdrafter Saddle
Child / Youth Saddle
Double Swag with Coloured Ground Sheet
Leather Side, A Grade

Single Swag with Coloured Ground Sheet
Station Special Saddle
Wade Slickfork Saddle
Western Drafter Saddle

International Orders

We ship to most countries in the world via Australia Post and any partners they choose to use. As a general rule the cost for International shipping is calculated using the Australia Post fees for the weight, dimensions, and destination of your purchase. If you have any queries in relation to shipping, please don’t hesitate to contact us.

Delivery

Please note that Australia Post are currently facing processing and shipping delays, so it may take longer than expected for your order to arrive. We understand the importance of receiving gifts in time for Christmas, so we suggest placing online orders as early as possible this year.

Express Post Recommended

We highly recommend choosing Express Post when ordering online to give the best possible chance of a faster delivery. *Please note that there are some products that do not have an Express Post option at the checkout, as due to the bulky nature of these products, costs are prohibitive. For these bulky items you can only select standard post at the checkout. See the full list of these products at the bottom of this page. Enquiries regarding costs for Express Post of these bulky items can be made by Contacting Us > For the latest updates on delivery timeframes and any possible postal delays, please check the Australia Post website.

Tracking your Order

Once your order has left our workshop, you will receive an email from Australia Post with tracking details. You can then track your order via Australia Post’s website or mobile app. You can get expected delivery dates, localised service updates and stay notified of any changes to your delivery.

Special Orders

Product Modifications

The products we make at Kent Saddlery are all handcrafted, and to maintain efficiency, are usually made in multiple batches. Even a minor change, like a different buckle, makes the product a customised item, requiring extra planning time and work. Depending on the modification to one of our products, there is a 25% to 50% additional cost. We are usually able to make minor modifications and will advise the extra cost before proceeding.

One-off Custom Products

Kent Saddlery is not in a position to make ‘one off’ custom products. Other leather craftsmen may be able to meet individual needs/requests for custom made ‘one off’ products and we suggest asking in Facebook groups such as one of the following:

Made in Australia Equine
Australian Made Leather Gear and Products for Sale Only

Payment Options

PayPal

PayPal allows you to pay Kent Saddlery using your bank account or credit card without giving us any of your personal payment information. It is one of the world’s leading online payment solution. PayPal takes away the buyer’s pain by ensuring online security. When you check out with PayPal, they will pay us on your behalf, sometimes even before drawing the funds from your account. Every transaction is monitored and heavily guarded behind PayPal’s advanced encryption to help prevent fraud and identity theft.

Direct Transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Once your payment has cleared in our account we will process your order. Any questions please don’t hesitate to get in touch with us.

Account Name: Kent Saddlery
Bank: Suncorp
BSB Number: 484799
Account Number: 204296710

Cheque

Please send your cheque to: Kent Saddlery, PO Box 910, Stanthorpe, Qld, Australia, 4380

Once we have received your cheque and the funds have cleared in our account we will process your order. Any questions please don’t hesitate to get in touch with us.

Layby

Payments can be debited directly from your bank account; as a once off payment or weekly, fortnightly or monthly with goods supplied on the final payment. Conditions apply.

Legal Information

© Copyright and authorship Kent Saddlery, 2016

Kent Saddlery is the author and copyright owner of all material included in the Kent Saddlery website (www.kentsaddlery.com.au and www.kentsaddlery.com).

Kent Saddlery authorises users to download and/or print any photos or information from the Kent Saddlery website for personal use. The material in the Kent Saddlery website cannot be downloaded or reproduced for any other purpose without the prior permission of the author and copyright owner.

Indigenous Disclaimer

Aboriginal and Torres Strait Islanders are advised that content on Kent Saddlery’s website and Facebook page may contain images and sounds of deceased persons. Kent Saddlery endeavours to ensure Aboriginal and Torres Strait Islander cultural protocols are followed and respected.